Our people

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How we work with you

Our collaborative approach enables us to meet clients' needs better, so we always look to build positive and progressive partnerships.

Meet our team

All of our consultants have a minimum of 10 years' experience working in equality, diversity and inclusion and organisational development and are recognised subject matter experts.

  • We build close relationships with clients to understand aims, objectives and ways of working.
  • We form joint ventures and strategic collaborations to deliver innovative and sustainable solutions.
  • We will tell you what you need to know and we will work with you to develop a way to take it forward.

"We combine passion for what we do with complete professionalism in how we do it..."

Nick Goss is a recognised Equality, Diversity and Inclusion (EDI) subject matter expert with over 20 years' experience of supporting organisations from all sectors to devise, develop and implement effective EDI strategies.

Nick established Goss Consultancy Ltd (GCL) in 2005 in the firm belief that ensuring equality, promoting diversity and championing inclusion were the key ingredients to modern day organisational success.

Nick is a full-time wheelchair user and brings with him personal experience, professionally applied.

As Insight Manager, Charlotte manages GCL's Experience Reality Insight Panel, a nationwide forum made up of people from different backgrounds and with different circumstances. Charlotte works with clients to arrange and facilitate appropriate opportunities for the client to gain insightful feedback on access and inclusion, for example through mystery visits, focus groups and consultation.

Charlotte also provides general business support for GCL. She is the GCL Bid Manager, responsible for managing tendering processes and also undertakes both internal and client research projects, incorporating online and telephone-based research.

Katie is responsible for managing GCL's social media channels. These include, LinkedIn, Instagram, Twitter, a WordPress blog and a YouTube Channel. Katie graduated with a degree in History from the University of Birmingham in 2020. During her time at University she become particularly interested in diversity and inclusion while pursuing her dissertation project which focused on Nina Simone and the politics of protest, gender and femininity in 1960s America.

As Office Manager, Jenny is responsible for developing communication protocols, streamlining administrative procedures, accounting and finance and task delegation. She is well organized, flexible and enjoys the administrative challenges of supporting an office of diverse people. Jenny is a former Retail Head Office Merchandiser.

Jessica is a passionate advocate for, and an experienced consultant in, diversity and inclusion, providing change management support and training solutions. Jessica wrote non-statutory guidance for the Equality Act and with almost 20 years as a consultant, she has extensive project development and management experience. Jessica specialises in assisting organisations with Equality Impact Assessment, and in undertaking diversity and inclusion research. She has created and delivered training, including National Training Award winning DDA/Disability Confidence training, and is currently Project Manager of Transport for London's EQIA training programme. Her previous consultancy clients include The Equality and Human Rights Commission, Ministry of Transport, HS2, GLA, EDF, RNIB, BT and the Intercontinental Hotel Group.

Victoria has extensive experience of working with clients to design and implement their D&I strategies, delivering training to equip managers and employees with the right behaviours and skills to build inclusion into their day-to-day roles and conducting organisational audits to support clients to move the dial on diversity and inclusion.

As a facilitator and learning development specialist, Victoria uses her enthusiasm, passion and detailed knowledge of diversity and inclusion issues to inspire, engage and encourage everyone's participation and help deliver real positive results.

Victoria has worked with a diverse range of businesses across different industries from global technology companies, engineering firms, retail to regional government bodies.

Victoria is an Associate member for the Chartered Institute of Personnel and Development.

Agnes Fletcher is a Diversity and Inclusion Consultant who has advised more than 150 organisations across the private, public and third sectors during the past 13 years. Prior to that, she was Director of Policy and Communications for a non-departmental public body. She also has significant governance experience.

Described by the Equality and Human Rights Commission on her appointment as statutory independent reviewer as "a widely respected expert on equality", Agnes is well-networked and influential in the field of equality law, and EDI policy and practice.

Agnes is the author of 'Inclusive technical and vocational education and training for young disabled people' for the British Council (July 2018), the co-author of 'Tackling disability and health-related barriers to progression within the Civil Service' on behalf of the Cabinet Office, and co-author of 'Disability Rights Commission: from civil rights to social rights', published in the Journal of Law and Society.

Chris has built GCL's Learning Management System, which continues to grow and develop. Currently, recording learning videos and podcasts is keeping Chris very busy. Previously Chris designed and developed over 300 e-Learning packages in the Healthcare, Customer Service and Nuclear Generation industries. As well as developing digital learning, Chris also has vast experience in delivering leadership training to a wide range of audiences. Chris is committed to constantly using breakthrough methodology to find new, more exciting and innovative ways of achieving goals.

As GCL's Head of Access and Inclusive Design, David is an experienced NRAC registered Access Auditor who graduated in Building Management from the University of the West of England. David has extensive experience of conducting Access Audits and Access Design Appraisals, developing Access Strategies and Design Guides and devising and delivering Access and Inclusive Design training across all sectors. Types of environment audited include: museums, galleries, theatres, cinemas, universities, managed estates, ancient monuments, UNESCO sites, scheduled monuments, listed buildings, large performance venues, pen parkland, leisure fields, conference centres, offices, hotels, stately homes, community institutes, stadia and historic ships.

A selection of key clients includes the Tower of London, Arts Council England, the Science Museum, University of Cambridge Museums, National Museum of Qatar, London Coliseum, Royal Albert Hall, Hertford College, Oxford, The University of Derby, Canary Wharf Management Company, Accor Hotels, The Clore Leadership Programme, HS2 and Chelsea FC.

David is a member of NRAC and the Access Association.

Pete leads on inclusion projects and Digital Reviews for GCL, encompassing neurodiversity, mental well-being and projects in all areas of equality, diversity and inclusion. GCL's Digital Reviews enable organisations to ensure they are inclusive across websites, social media and other digital channels.

Pete's recent projects include a Neurodiversity project with the Wellcome Trust, a SEND evaluation of the Children and Families offer with the Imperial War Museum across all sites, work with Wysing Arts Centre on Disability Confidence and developing resources with Health Sector clients on overcoming the impacts of Unconscious Bias.

Alongside his work with GCL, Pete regularly teaches at the Education University of Hong Kong on inclusion and works with organisations, including, Student Minds and Menfulness, delivering training and consultancy on well-being best practice.

After working in the media as an award-winning presenter, broadcaster and journalist Mik Scarlet retrained to become one of the UK's leading access and inclusion experts, specialising in the built environment, inclusive design, accessibility within the public transport sector, inclusive practice and policy in employment, and accessibility and the online environment. Mik delivers training and lectures in inclusive design, inclusive service, A11Y and disability awareness. He has worked all over the UK and Europe, as well as advising projects in the USA and Australia. Mik is proud of the work he does to ensure the future is accessible and inclusive, and of being part of the Goss Consultancy Ltd team.

Mik has been disabled since birth.

Our expertise and quality control

  • GCL is ISO 9001 quality assured.
  • Our Access Consultants are members of the National Register of Access Consultants (NRAC) and have a background in building management.
  • Our training is CPD accredited (where relevant).

Our accreditations and memberships

Our partnerships

GCL are proud to work in partnership with a number of organisations, including You. Smart. Thing., Shape Arts and The Clear Company.

What our clients say

"...GCL's professional and collaborative way of working coupled with their friendly attitude means we have absolute confidence in what they say. They have a real skill of generating open and honest debate that leads to positive outcomes...."

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